How to Submit Support Ticket

If you need assistance with any of Chiox’s services, you can submit a help ticket through the Chiox Support Portal. Follow the step-by-step guide below to ensure your request is properly submitted.

Step 1: Access the Chiox Support Portal

Open your web browser and navigate to support.chiox.net.
On the homepage, you will see a search bar and an option to log in or register.

Step 2: Log In or Register

If you already have an account:
- Click the Login button on the top right corner.
- Enter your email and password, then click Sign In.
If you do not have an account:
- Click Register at the top right corner.
- Fill in the required details (email, password, and confirmation password).
- Click Create Account and verify your email if required.

Step 3: Navigate to the Ticket Submission Page

After logging in, click on your profile in the top right corner.
Select Tickets from the dropdown menu.
Click the New Request button to start submitting a ticket.

Step 4: Fill in the Ticket Details

Select the Department: Choose the appropriate category from the dropdown menu, such as:
- Accounts Department - Billing
- Customization
- General Inquiries
- Help Desk Inquiries - Support Team
- QA Team
- Report System Bug
- ERP Issues
- Technical Department
Provide a Brief Description: Enter a short summary of your issue.
Describe the Issue in Detail: In the larger text box, provide as much detail as possible, including:
- Module and option name where the issue occurred.
- Steps taken before encountering the issue.
- Error messages or unexpected behavior.
Attach Supporting Files (Optional): You can upload screenshots or video links for better clarification.

Step 5: Submit the Ticket

Review your details and ensure all necessary information is included.
Click the Submit Ticket button.

Step 6: Track Your Ticket Status

After submitting, you will be redirected to the My Tickets section.
You can check the status of your request and any responses from the support team here.
If needed, you can reply to the support team within the ticket interface.

Additional Support

For urgent issues, contact Customer Hotline: 0114 532 150 / 07 88 88 88 00.

Sales & Marketing Department: 0114 532 140 / 078 7 45 45 45.

Branches Line: 0112 755 676 / 0117 995 677.

By following these steps, you can efficiently submit and manage your support tickets with Chiox. If you need further assistance, feel free to contact the support team.