How to Configure Third-Party Mail Applications (Outlook, Thunderbird, and Mobile Email Clients)

Setting up your official @chiox.net email on a third-party mail application allows you to manage your messages efficiently from your desktop, laptop, or mobile device. This guide provides a step-by-step overview to help you configure popular email clients such as Microsoft Outlook, Mozilla Thunderbird, and mobile email apps.

1. Before You Start

Make sure you have the following information ready:

✔ Your official email address
✔ Your email password
✔ Incoming mail server (IMAP) details
✔ Outgoing mail server (SMTP) details

If you haven’t received these credentials yet, please contact ChiOX Technical Support.

2. Recommended Mail Protocol: IMAP

We recommend using IMAP instead of POP3 because:

• IMAP syncs emails across all your devices

• Sent and received messages stay updated

• No data loss if your device is damaged or replaced

Using IMAP ensures seamless email access whether you are working from office, home, or mobile.

3. Configure Email in Microsoft Outlook (Desktop)

Step-by-Step Setup

1. Open Outlook

2. Go to File → Add Account

3. Enter your name, email address, and password

4. Choose IMAP

5. Enter server details:

   • Incoming mail server (IMAP): imap.chiox.net

   • Outgoing mail server (SMTP): smtp.chiox.net

6. Use the recommended ports:

   • IMAP Port: 993 (SSL)

   • SMTP Port: 465 (SSL) or 587 (TLS)

7. Click Next

8. Wait for Outlook to verify credentials, then click Finish

Your ChiOX mailbox will now display in Outlook.

4. Configure Email in Mozilla Thunderbird

Step-by-Step Setup

1. Open Thunderbird

2. Click Email under “Set up an account”

3. Enter your name, email address, and password

4. Click Continue

5. Choose IMAP

6. Enter the following manually if required:

   • Incoming: imap.chiox.net | Port: 993 | SSL

   • Outgoing: smtp.chiox.net | Port: 465 or 587 | SSL/TLS

7. Click Done

Thunderbird will automatically synchronize your folders and emails.

5. Configure Email on a Mobile Device (Android / iOS)

Android Email App / Gmail App

1. Open the Gmail app

2. Go to Settings → Add account

3. Choose Other

4. Enter your email address

5. Select IMAP

6. Enter:

   • IMAP server: imap.chiox.net

   • SMTP server: smtp.chiox.net

7. Use recommended security settings:

   • SSL Enabled

   • IMAP Port 993

   • SMTP Port 465 or 587

8. Enter your password and click Next

iPhone Mail App

1. Go to Settings → Mail → Accounts

2. Tap Add Account

3. Choose Other

4. Select Add Mail Account

5. Enter name, email, password

6. Choose IMAP

7. Enter:

   • Host Name (Incoming): imap.chiox.net

   • Host Name (Outgoing): smtp.chiox.net

8. Save and verify

Your inbox should load automatically.

6. Common Issues & Solutions

❗ Password Incorrect

• Make sure caps lock is off

• Request a password reset from IT support

❗ Cannot Send Emails

• Check SMTP port (465 or 587 must be enabled)

• Enable authentication on outgoing server

❗ SSL Certificate Warning

• Accept the certificate once

• Ensure you’re using imap.chiox.net and smtp.chiox.net exactly

7. Security Recommendations

8. Technical Support

If you need help configuring your mail application, contact:

ChiOX Technical Support
📧 support@chiox.net
For Technical Help Desk Support For Click Below Link
https://support.chiox.net/hc/articles/1/8/27/how-to-submit-support-ticket
📞 0114 532 150 (Mon–Sat | 9:00 AM – 6:00 PM)